Industry standards dictate a no return and no refund policy on customized items. However, your satisfaction is our number one priority and you may report manufacturing issues or product defects via our Customer Service Ticket System. Claims must be submitted within 72 hours of having received and inspected your order. We’re happy to make necessary corrections and will ship your corrected order to you via our ground service.
We understand mistakes happen, even to us! Please be sure to request and review your artwork proof before confirming your order and contact our art department with corrections. Please understand we cannot make changes once your order is in production.
Blank orders are eligible for returns, and full or partial refunds will be processed within 30 days of receipt of returned goods. A 10% restocking fee will apply.
Advertise Pros reserves the right to refuse returns.
Have other questions and concerns? Please Contact Our Customer Service department at 305-746-7494.